Renault Eurodrive

Contact Our Specialists
Contact Our Specialists

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Before Your Travel

: No. We suggest you purchase Travel Insurance to cover your belongings.

This is for Renault's use only, in cases of any traffic infringements or items not returned with the vehicle, for example keys, registration papers etc. There is no credit card block or freeze on your card.

Yes, if a booking is cancelled outside 4 weeks of pick up an AUD350 cancellation fee will apply. If booking is cancelled inside 3 weeks (21 days) of pick up, a cancellation fee of AUD1300 plus supplier levied charges will apply. In some cases, travel agent charges may apply.

No, Renault does not offer this service. They provide the popular colours of the day in order to sell locally upon completion of your lease.

You will need to have the following on you - your Renault Eurodrive contract - an international driver's license – a valid passport. If you have asked someone else to collect the vehicle, make sure you give this person written authorisation.

During Your Travel

Your vehicle is covered for full comprehensive insurance in the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece (including Greek Islands) , Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Montenegro, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican and the United Kingdom (all travel to the UK has to be completed prior to December 31st 2020).

Renault Eurodrive Insurance and Assistance does not cover Albania, Belarus, Cyprus, Kosovo, Moldavia, Russia, Turkey and Ukraine. For full terms and conditions regarding the Insurance and Assistance cover provided, please refer to the Insurance details provided in your travel documents or prior to collections of your vehicle, please check with our office. Terms and Insurance coverage are subject to change; please contact our office for further information.

No. Unfortunately no geographical extension to the insurance contract is possible.

If you decide to visit a country not covered by our insurance/assistance you are fully liable and must pay all expenses resulting from a breakdown, accident or other issue.

Yes, absolutely. You must simply contact the Renault head office in Paris to make the change. See the Travel Booklet given to you with your travel documents to get the phone number and opening hours of the centre along with a map. Additional Fees may apply.

No. Once you have paid Renault Eurodrive Australia, you will be given a prepaid voucher. This will cover you for your long term car hire and there are no extras to pay other than tolls, highway charges or fuel. There is no deposit required or credit card imprints taken at time of collection.

The documents you are given when you take delivery of your car - the vehicle registration document (grey card), car insurance and Warranty booklet and your identity papers (Passport, international driver's licence) suffice to cross European borders. However, you may need to purchase a special disc to travel in certain countries. Is it possible to have the vehicle delivered or picked up at the end of the contract? We unfortunately can only deliver vehicles to Renault Eurodrive delivery centres. French legislation prevents us from driving your vehicle.

All Renault deliveries will be provided with a security kit which includes a reflective jacket and triangle. Renault will charge the client's credit card should the item/s not be returned with the vehicle. Some countries may have individual equipment requirements so this should be researched when planning an itinerary. Renault cannot predict where each client will travel and therefore leave it to the client to investigate and purchase.

Detailed information is available in the Renault Travel Book which is supplied in your vehicle. However, it is relatively simple. You need to follow the same procedure as you would at home. Contact the police and fill out an accident report form. You must contact the Renault Customer Assistance Team as soon as possible and follow their instructions. Keep any documents relating to the accident and fax the documents to Renault Assistance. In the event of your vehicle being stolen once you have notified Renault, the promissory note amount will not be invoked.

Yes, please make sure you contact the Renault Depot 3- business days before your intended return date to make an appointment. Please Note: There are no refunds for early return of your vehicle. We strongly suggest you purchase suitable travel insurance prior to departing your country of origin.